CUTTER CONSULTING GROUP

E145: Effective Networking with Adam Connors – Part 4 of 4

January 5, 2024


How does Adam Connors emphasize the significance of relationships, networking, and unique hiring methods for success in sales and professional roles?


This is the final segment of the conversation I had with Adam. 

In Part 4, Adam and I talk about:


  • Does the buyer even want what you are offering?
  • Jumping through hoops to get what you want
  • Being persistent
  • His podcast


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Connect with Jason on LinkedIn

Connect with Adam on LinkedIn


Adam’s Info:


Adam Connors is the Founder & CEO of NetWorkWise, a company that expedites outcomes for individuals and organizations by providing education in the science and art of networking. He’s a sought-after speaker who empowers people through online training and in-person workshops with the expertise to cultivate world-class relationships. He is the podcast host of Conversations with Connors and creator of the esteemed NetWorkWise Certification, a credential that validates the accomplishment of being a leader in fostering connectivity.

An entrepreneur at heart, for more than 20 years Adam has been influential in developing companies across various industries, including three executive search firms in multiple verticals and a boutique career consulting business. He has inspired countless management consultants, technology startup executives, and Fortune 500 leaders to unlock higher performance and build successful careers.


Adam’s Links:

Website: 
https://www.networkwise.com/

Linke
dIn: https://www.linkedin.com/in/greatpeopleknowgreatpeople/

Facebook: 
https://www.facebook.com/TheNetWorkWise/

Twitter: 
https://twitter.com/thenetworkwise

Instagram: 
https://www.instagram.com/networkwise/

Youtube: 
https://www.youtube.com/channel/UC_GuuTjdzX92sVsQaN4iNWAPodcast: https://www.networkwise.com/podcast/

Learn more about AdamShow less

  • Show Transcript

    Jason: Welcome back to the sales experience podcast. My name is Jason Cutter. You are about to listen to the final part, part four of four of my conversation with Adam Connors. We just had a really fun time and what’s funny is you mentioned that several time in the conversation if you didn’t check it out, listen to the first three parts the last three days and make sure to subscribe as always, iTunes, Stitcher, SoundCloud, Spotify, Google play podcasts on the website. You can find it all everywhere that podcasts are. But you know, he and I had a great conversation. We had spoke before this to see if there was a good connection and obviously hit it off and we spoke for like an hour and could have recorded that with a lot of goals. And then even with this conversation, even after we stopped, we kept talking and having a good time.


    Jason: So hopefully you enjoy this fourth part. Hopefully you find it valuable, whether you’re in sales or you’re a manager, you’re recruiting or you’re an owner and you’re building a culture or you want to just build relationships, network in general. It doesn’t matter what your project is, whatever you’re focused on, however you found this podcast and these episodes, whatever it is that you’re looking for, all of life is about relationships and the network that you have and the value that you give to other people and how over time that will be valuable to you. So hopefully you enjoy this fourth part and here you go.


    Adam: And also if maybe anyone that’s listening is a salesperson that’s looking for a job, these are the things that you need to be thinking about because if you’re also in sales, your buyer is going to be in the details. Your buyer is, they’re going to be looking for all the reasons not to engage your services or they’re going to be comparing you to somebody else and the person that goes that extra step is going to get this going to get that job or they’re going to get that sale because that’s where the, you know, that’s how competitive it is these days.


    Jason: And I’ve, you know, I’ve put in various hoops, I’ve even made it where for a while there, incoming candidates, I would give them a anywhere between a half a page to a one page script, send them away and tell them to call back when they’re ready, when they have that memorized and schedule a second interview. And then we would start out the interview with them from memory going through that script that, you know, and they had as much time as they want. They, they, if they want. I had one person who’s like, well, give me 30 minutes and I’ll be back. I’m just going to sit in my car. I’ll literally, and that dude was amazing. And then if you’re like me and I struggle with memorizing stuff like that. And that capacity to, you know, I had somebody, you know, it’s like it took a week and then they called back.


    Jason: I had other people who just never did it and it, and it was about the effort, it wasn’t about word for word exact, but it was about the effort. I’ve done other hoops where they got to do some research, sell like send me a recording, you know, make a phone call. That kind of stuff. And I, and I think that’s important and I think what’s interesting is a lot of times owners, managers, salespeople, they’re going to resist that and they say, well, we can’t do that. We don’t want to do that. Sales people were like, I would never jump through those hoops. But let’s just like as you’re talking, I’m thinking, which I’ve never thought before is let’s just say you really love sports. Let’s say you loved football and there was a dream job that you wanted working for your local football team, your heroes, like you had an opportunity to there and you’d be a part of the team.


    Jason: Let’s say football every Sunday you can be on the field doing something and that was your dream. How many hoops would you literally jump through to get that opportunity that you really wanted? If I, I’m going to guess if it’s something you really wanted, you would jump through a lot of hoops. If you’re not willing to jump through hoops to get that sales job, then what is that an indication of? And in my mind, that’s an indication that you don’t really want it that bad where you don’t see that as either the right choice for you or a career that you’re willing to dedicate yourself. And if you’re not willing to dedicate yourself, you know, the long term chances of success in my experience are going to be slim. If you’re not even willing to push yourself hard.


    Adam: Yeah. Oh, I agree with you 100%. You’re not willing to do that for your dream job, then who the heck, how are you going to do that for a client or, or sales? Then you take a lot of those steps that could be more, maybe not have the same type of reward as being aligned with your purpose or passion.


    Jason: Yup. And you know, speaking to a lot of people who maybe sales isn’t their dream job or going to work somewhere isn’t their dream job like that’s not, but it’s what they want to do or they feel, you know, in the moment that they want to do or give that a shot. A lot of times it’s, I don’t know what I want to do. I did that for a lot of my life. I still kind of do that from time to time. It’s like I don’t know what I want to do but this sounds interesting. I want to go for it. And then I’m persistent and I’m pushing and you know, so it’s not just about like, Oh my passion and love life is sales and I’m going to go sell cars because that’s all I dream about all day. Right? Some of it’s like, Hey, I want to give that a shot, but I’m going to use that tenacity because again, to your point, if you’re coming at that job and you’re gonna use tenacity and follow through and persistence to get the job and jump through the hoops and do the follow ups and send the thank using and call and, and uh, respectively nag your way into, you know, their hearts and minds, then you’re going to be amazing in the sales role because it’s the same strategies.


    Jason: Like I’ve even done it where literally if I’m recruiting for a sales job, I’ll have an interview, I’ll tell somebody, I’ll follow up with them in a week or two and then I just ignore them and I literally don’t do it and I want to see if they’re going to come to me and say, Hey, it’s been a week. You said Friday, I haven’t heard from you. A lot of times I’ll tell them to, I’ll say, Hey, if you haven’t heard from me, you know, follow up. And it’s interesting which ones do and which ones don’t. And then their trajectory once I do hire them, because I know they’re a persistent person and they’re going to go after it.


    Adam: You know what two things by the way. So, so sorry to interrupt, I just didn’t want to forget this and there’s a horrible things. Number one, something that you said that I think is, I’m going to paraphrase it and I think that you’re, you’re really spot on. You know what you are saying, you know how you do one thing is how you do everything. Yeah. So that was the one thing that I wanted to mention. And the other thing, and I actually should introduce you to him as a gentleman that was on my, on my show named Fred and Fred. He is a global head of sales. And what he had told me on my show, and I thought this was great and this is what he does in his hiring. And it’s very similar to to what you’re talking about here and what Fred does is when he comes across someone that he really likes, he turns him down.


    Jason: Yup, I’ve heard that too.


    Adam: Wow that’s a ballsy move. And he’s lost some people, but some of the people that have come back that have fought for that job has been some of those, his best salespeople. So he purposely says really hard to do. I mean, like you said, he’s lost some people, but those people that have gone after it and come back have been some of the best producers that he’s ever hired.


    Jason: And if you want a top notch salesperson or if you’re listening to this and you want to be a top notch salesperson, even if you’re not now, but you aspire to be, act the way you would in that sales role, which is nonstop. If you want that job and they say no, keep going for it. In the same way, if your prospect said no, but you know it’s a good fit. And again, this is where it’s a good fit, not just like I’m going to get it just to get it, and then you know, it’s not a good fit. But if you know it’s a good feeling and you know literally they’re wrong for not hiring you because you’re going to crush it and you’re going to love it and you fit the culture and you believe in their mission, like do not stop in the same way that once you’re in that sales role and your prospects as no where you literally know they’re making the wrong choice and their life could be better with whatever you’re selling, then you’re going to be persistent after the no. I mean like, yeah, I get that. However, I still think this is the best for you. So yeah, I’ve heard that from another person. I think it was on a different podcast where they said they specifically say no and then they just see who comes after them.


    Adam: Wow. Yeah, I never heard that. Yeah, I never heard that before. But he’s a wildly successful guy and I’m a, his name’s Fred Jacobs. And if you want, I’m happy to make an introduction. Right? If you’re listening. No pressure.


    Jason: That’s awesome. Well and again, for the salespeople listening, the question is, is how bad do you want something which will translate into how bad do you want it to be successful in the sales role? Because a lot of your sales life is just rejection and being told no or obstacles or overcoming barriers. I remember, I remember back in the day trying to sell to people who, you know, they needed to do like an electronic signature and literally they don’t have internet and I’m over the phone giving them directions to their post, to their library so they can go log into a computer so they can sign the documents and send them back. Like how far are you go to help somebody? Yeah. If you’re not willing to jump through some hoops in the job process, then you know, and this is going to hurt some feelings maybe, but you know the question would be is taking a step back and you know, how entitled do you feel? How enabled do you feel, you know, do you think everyone should just come to you or are you willing to put in the work and then reap the rewards?


    Adam: Successful people begin their days where others end in failure.


    Jason: There we go. Well, and now we’ve taken this long journey from network and relationships to crazy hiring tactics and telling people, telling salespeople know in interviews, which I love Adam, where you know, where is a good place for people to find you? The work that you’re doing, any great content, like where should people find you at?


    Adam: It’s simple. It’s very right to the website. It’s networkwise.com N E T W O R K W I S E .com there they can find the podcasts. They can find. We put out a, I run a lot of articles and a offer, a lot of free materials to really kinda uh, Edify those on, you know, just what networking is all about, how to build these relationships or we’ve got all these products. I’ve got videos that we offer. How do you, you know, how do you, you know, the conference event playbook, you know, how to meet people and maximize, uh, you know, yeah. And I had a conference, I mean I could go on and on about some statistics about that and how to really meet people. We’ve got a thing called careers through connections. Like how to, how do you identify people that are already in your network and to getting for getting a job.


    Adam: And then you know, what you talked about earlier, the certifications. So we’ve got a video, it’s a networking one-on-one. If you go through the course and then you follow through on the action items, you can become certified and that certification is something that’s going to credentialize your social capital and that will really position you to really excel, not just from a sales standpoint, but also within an organization. You know, how to become a good leader. You’d be surprised, you know, a boss’s has a title, a leader has the people and you know, this ability to connect with people and get them to build that trust. Ooh, that’s a force multiplier.


    Jason: And a lot of that within an organization in my experience, is the same stuff that you started talking about in this conversation, which is giving and supporting other people. And when you’re in a leadership role, what I found the most success, you know, obviously there’s accountability and all these other factors and it’s a business, but servant leader, you know, where you’re there to help other people get what they want and help them get their goals and get to where they should be either in the organization or maybe it’s in a different organization if it’s not a good fit. But literally serving them and helping them win and then by default the company will win. Right? Like that’s always been my mandate in consulting or even within organizations is help everybody win, meet their goals, make a bonus or a commission, help them win. Because if everyone is winning, then the company is winning by default. Like don’t worry about how do we get ours, we get ours by, you know, everybody winning.


    Adam: Yeah. Oh man. It’s so, so true. That’s so funny there. I forgot the volume in your podcast. Where if I’m regurgitating something that you already talked about.


    Jason: Perfect. That’s right. Repetition is the mother of learning or whatever they say, father.


    Adam: Yeah. So I think it was someone that said, you know, you know about the culture is not something that they talk about or it’s written down, you know, within the, you know, the company handbook culture is, is the people and how they’re acting. That’s the culture. So yeah, we’re not on your podcast today.


    Jason: It sounds familiar. It sounds okay. I definitely believe in that. And so real quick on your podcast just so people can hear it and then they can find it. Your podcast isn’t just about networking and strategies for networking. You have a very interesting focus with your podcast and the kind of guests you have on there. So real quick, what is the podcast about?


    Adam: Yes, thanks. Yeah, thanks for asking. So it’s called conversations with Connors and the idea behind the show is to show people that use relationship. So there’s three criteria to being on the show. Number one is that, uh, you know, kind of attendance to the foundation of networking is that I know like, and trust you, you know, and or admire you as the one cause there are other have been people that I didn’t know. The second one is that you are successful. And I define success. Success is very, it’s a subjective term. My definition is that you know, you’re living a life by design. Meaning, you’re, you’re doing what you want, when you want, how you want it or where you, and then the third criteria and most important is that you can attribute a cornerstone of your success to the relationships that you have built.


    Adam: So, and it’s really interesting because of the, the eclectic nature of my guests. I mean, literally the one that launched today, her name is Casey Duke. She is a trainer to the stars are like Denzel Washington. She trains, you know, I’ve had the guy, Andrew Yang, he’s running for president. I had J yeah, I mean the variety of people. I’ve got a famous face reader. I’ve had, you know, Fred Jacobs who I talked about who’s a global host sales. I’ve had all of these really, uh, just really eclectic group of people and all of their successes at the fit, the cornerstone of their success has been the relationships that they’ve built. And they wouldn’t have gotten to where they had gotten if it wasn’t for the time that they took to build some authentic relationships. Obviously they’re very good at what they did, but that’s just a piece of it.


    Adam: And you know, even with sales, you know, you’ve got to have the ability to build these relationships because people, if they, you know, if they know you, they’ll meet you. If they like you, they’ll spend some time with you. But if they trust you, that’s when they’re going to buy from you. That’s when they’re gonna hire you. That’s where they’re going to endorse you and the inner, and you know the saying about endorsing. If somebody refers somebody to you or if someone you know, you, you say your name, it carries so far someone blows your sending your name and carries twice as far, twice as fast. So relationships, relationships, relationships,


    Jason: Cool. And everybody makes sure to check out conversations with Connors, which is awesome. I at one point I was thinking of coaching with Cutter, uh, as my thing. So that’s awesome. I love that combo, Adam. And again, for anyone listening, all those links, everything will be in the show notes on my website case you missed it. Adam, thank you for being here and being focused on relationships and just being a fun dude to, to chat with.


    Adam: What a blast. Thank you so much. I really hope that, uh, yeah, I hope that your listeners get a lot out of this. Take a different perspective. I think your show is fantastic. I love the way that you cut things up. You’re doing great. Your clients are very fortunate to have you and I’m honored to be guest. Thank you.


    Jason: Cool, Adam. Appreciate it. And for everyone else, make sure to go to cutterconsultinggroup.com you can find the transcript for our conversation. All of Adam’s links, all of the info there so you can get in touch with him, reach out to him, make sure if you find him on LinkedIn, you send him a personalized message or else you’re going to be dumped in the trash and floor. The way I like to leave it always is, remember heap in mind that everything in life is sales and people remember the experience you gave them.


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By Jason Cutter February 19, 2025
What does it take to build the ideal Sales Experience? Why does it even matter? Maybe you think you already have one. You are a professional sales ops leader. You have put everything you can in place to help your salespeople sell more. You have optimized the processes so that your sales team can focus on one thing – selling. But I promise – even if you think all of that is true, it’s not. The Reality: No Perfect Sales Experience Exists I have never seen any company or team with the ‘ideal’ Sales Experience and operation. And to be honest – I have never built one successfully. Why would I admit that? Because the ideal Sales Experience is aspirational and business, teams, processes, and customer needs/desires are constantly changing. So as soon as you put new processes in place, something else needs to change and evolve. The Scalable Sales Success Iceberg In my Scalable Sales Success Iceberg – there are 24 categories that, when built out, create a scalable sales machine – where you can add in an input and get way more output. I would love to see companies have all 24 categories set up and running optimally. But that’s not even possible – because, as I mentioned, things are always changing. Focusing on the Biggest Levers Here is the key – to build the ideal Sales Experience takes focus on the biggest levers. The ones that, when pulled, create the biggest and best results. There are many processes and systems that you can put in place – but those are going to get you a few percentage points of improvement. Instead of putting it all in here, I want to make you a special offer. Email me at jason@sellingeffectiveness.com with your mailing address, and I will mail you the book that I co-wrote with Nick Glimsdahl called Reasons Not To Focus On The Sales Experience. It will be your starter guide, facilitating the creation of your ideal Sales Experience.
By Jason Cutter February 18, 2025
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By Jason Cutter February 17, 2025
The Abundance of Options Today we all have lots of options. While writing this I could speak into my phone and order whatever I want. I can get food delivered before I finish writing this article. I could get a TV delivered to my door before I wake up tomorrow. When someone wants to buy something, they are armed with as much information as they want to access. They can research, read reviews, and watch videos about a product or company. The Shift in Power to the Buyer Because of this, the power balance of sales has shifted away from the salesperson and company to the buyer. Knowledge is power – and they now have all the knowledge they want. With knowing that they have ultimate choice of what to buy (internet and globalization has led to the ability to order anything you want from anywhere…so you are no longer limited to the stores you can drive to and what they have on hand), it means that everything is a commodity in their minds. Nothing is unique or special. Everything is interchangeable. Does the Sales Experience Even Matter? So, this means the sales experience doesn’t matter anymore. There is no reason to put effort into the sales process, the conversations with potential customers. No value in spending time trying to ‘help’ people – since they just view products, salespeople, and companies as interchangeable. You are not special, so there is no benefit in caring. They will walk into your store, and they will decide what they want. They fill out your online for, and they decide if they answer when you call and how the call will go. They walk up to your event/booth, and they decide how the interaction will go and if they want to listen to your elevator pitch. They will let you know if they are interested in moving forward. They will let you know how they want to buy. So, like I said above, there is no real value anymore in the sales experience. Or could it actually be valuable? Is it possible that all that matters IS the sales experience? If people feel they have ultimate information and control of the buying process, how do they decide on what to buy and who to buy from? When I search on Amazon for a product type I have never purchased before, how do I pick? When I want to go shopping for garden supplies for the house, how do I pick where to go? When I need to buy a new fridge, who will I hand my money over to? The cheapest place with terrible service? The place with reasonable prices and great service? The Sales Experience Shapes the Decision I choose based on the sales experience that I will receive. With everything else being equal, I (and I believe most people) will select the place to shop at or the products to buy online based on the experience I receive. To me all that matters is the experience. While I am trying to buy something. Once I receive it – ensure it does what I need it to do. With the feeling of unlimited choices, it can actually be harder now to buy something that in the past. People get into analysis paralysis more often. Which means that for consumers to buy something new they need help. They need a professional salesperson. They need a sales experience that matches their expectations. They want a guide who will help them make the right decision for them, with an experience that goes above and beyond what more people receive any more when they walk into a store, call a company’s toll-free number, or visit a website and have to fill out a form. If you want to succeed in sales – the only thing that matters is the sales experience you provide.
By Jason Cutter February 13, 2025
The Balance of Effort in Sales The blogs this week have been about the other person going most of the way. Whether it’s a prospective customer and your salesperson, where the salesperson truly can’t want the deal or make most of it happen for that customer to truly be successful. On the path for that prospect to becoming a customer, they should go at least 51/49. Whether it’s your team and their manager, the manager can’t want the team to succeed more than the team actually wants it for themselves. It’s not scalable for the coach (manager) to run on the field every play to win the game for the salespeople. What about sales ops processes and systems? What about the tools available to the sales team and the ones that are classified as sales enablement? In a reversal of philosophy, I believe the sales ops processes should go 90, the team should only have to go 10. Why Do We Need Salespeople? Let’s start where it matters – what is the point of having salespeople? I know many owners question the need and desire to have salespeople. They are hard to manage, tough to deal with, always want more money (potentially for doing less work and closing less deals), and are very resistant to change. Of course, that is a generalization. Of course, there are salespeople who don’t check those boxes. However, having worked with a lot of teams in a lot of industries, that generalization isn’t completely wrong or unfair. So if there is even a small part of that which is accurate, why would we even mess with the messiness of having salespeople? Of needing to employ and manage humans? The Human Element in Sales We need them. That’s why. Even in 2025, AI and technology has not successfully replicated the requirements of sales – which is about helping a human (prospect/customer) make the right decision and move outside of their comfort zone to buy something new. It still takes your human (salesperson) to persuade that other human. It’s why I say all the time that its not B2B, B2C, Retail, SaaS, etc. – it’s H2H. Sure, people can buy something online or even in a store without speaking to someone. But if it’s a considered purchase where there are options and decisions to be considered – it still takes a human being involved. That means ultimately your human (salesperson) has one job, and one job only – persuade the right prospective humans to buy. Minimizing Distractions for Salespeople Everything outside of that mission, task, focus is a distraction that takes away from their highest and best use. Imagine if we had a surgeon who had to prep the room, prep the patient, schedule the surgery and meetings, and do all the parts of the surgery themselves. Nope – they show up for the surgery and do what they do best. Then they take off their gown, gloves, and walk away to get cleaned up and move on to the next thing. Your goal as a sales ops leader is to support the team with systems and processes that allow them to focus on the one thing you need them for. The human part. It would be amazing if they could show up, talk to people, and make sales happen. Of course, there is more that they (and any professional) need to do before, during, and after the sales conversation. But your goal is to minimize all that. Every hour that your salespeople aren’t selling or doing sales-related activities, they aren’t moving revenue forward. The Ultimate Goal of Sales Ops What processes can you put in place that go 90 percent of the way, where the salesperson can do the last 10 percent? An example would be building an email campaign that runs automatically, and when the right people reply, the salesperson gets involved in getting that person from email to phone call. Another example would be your CRM serving up people for the salesperson to call – leads or anyone in the sales pipeline flow – with all the backstory, research, data, intel needed for them to review it then take action. What can you put into place that takes away as much distraction and effort from your sales team such that they can focus on the one thing you need to focus on – other humans?
By Jason Cutter February 12, 2025
The Danger of Doing Too Much as a Sales Leader Alright – so maybe they don’t need to go 90. In true servant leadership mode, you would go way more than 10% of the way to your team. But you have to be careful, as a sales leader. The inclination might be to do it all for them. To help them close their sales. To make excuses for them to your leadership as to why they aren’t closing more sales. Especially considering the very high likelihood that you are a sales manager because you were a great salesperson in the role that you are now managing. And there is a slight chance that you are a player-coach…so you are leading and selling. This can make it really tough not to want to run out on the field to win the game each time. But that doesn’t scale. That doesn’t lead to increased results. You can only sell so much as one person. Creating a Culture of Ownership So, you need to have people on your team that are coming to you. What does that look like? The pinnacle is a salesperson who doesn’t close a deal, comes to you right away and asks for feedback. They want some critiques as to where they could have done things better, different that would have led to the desired result – a closed sale. That takes a healthy level of ego by a professional who has the ultimate growth mindset. They know there are always ways to improve. They want to improve. And they are willing to risk their ego (and the internal, protective, primal part of our brain that doesn’t want to risk our place in the tribe) by asking for feedback that could be negative. Whenever you can, encourage that type of response. Ensure that the team knows that the team itself, and you as their leader, is a safe space – where the goal is to improve, grow, win and that everything done to support each other is done in that mode. They truly have to feel safe to share their mistakes and to get support in learning how to do more, better. Feedback That Drives Growth Part of this takes team and individual meetings that are actually filled with positive support. That doesn’t mean it’s always positive, motivational fluff. It’s not even about the shallow strategy of the feedback sandwich. Its about being real, honest, and empathetic – meaning “I see you are here, I know you want to be there, I will help you get there – even if its hard and it means saying hard things.” It should never feel mean or abusive or like an attack. But you can give some really direct feedback that will sting that ego I mentioned, but the person will know the intent behind it. The second part is hiring this type of person. Hiring people for the team that wants to win, grow, succeed. And they know that you don’t get better by being coddled, sheltered, or protected. You want people who don’t like the thought of perpetually living safely in their comfort zone. And they are excited about the opportunity to be a part of a team that pushes everyone, empathetically, outside of their comfort zone. Are You Leading or Just Managing? If you find yourself as a leader having to push your team, or going to them most of the time, or most of the way mentally – then they see you as a manager not a leader. They see you as someone who manages them, pushes them, and wants them to do things they don’t want to do. I have written some blogs here that go into what your role should be – as a leader, not a manager. Pulling people along with you, inspiring people, and supporting yourself with a team of people who want to win. Not just those that want to show up, do as little as they can and hopefully go unnoticed (yet – complain about not making enough money and how the comp plan isn’t fair, or the leads are bad, or their schedule means they can’t be successful.) Make sure your team knows that they need to come to you – at least 51/49. They should be asking for help, guidance, training, feedback, and support more than you are having to push it down onto them.
By Jason Cutter February 3, 2025
If you have seen the movie Hitch, then you know the scene. Will Smith’s character (Hitch) is trying to coach Kevin James’ character (Albert) on how to finish out his upcoming first date. He is giving him pointers, one being that if his date fumbles with her keys at the door, it could mean she wants a kiss. So Hitch wants to see if Albert knows what to do – for a good night kiss. Hitch gives him the advice “you go 90 percent, and then wait for her to go 10%” which Albert then asks “wait for how long?” Hitch: “as long as it takes.” Albert leads in, Hitch is holding back to see if Albert will wait, and then Albert goes all the way and gives him a kiss. Hitch gets upset, and says “You go 90, I go 10 – you don’t go the whole 100%.” The Sales Analogy Kissing our prospective customers is not acceptable (just ask HR!). But the concept is the same. You don’t want to ever make 100% of the effort for your prospective customers. You don’t want to be the one who is doing all the work. Fundamentally, it is not good practice to want the deal more than the other person. When you go your 90, you need to wait – as long as it takes – for the prospect to go to their 10. And I would say that you want to go somewhere between 10-49, in reality. How Successful Sales Professionals Balance Effort Successful sales professionals know how far they have to go to meet the prospect where they are, while also knowing how much effort the prospect needs to put in to show they are committed. Where most salespeople get in trouble is they get desperate. They want the sale (kiss) more than the other person and they go the full 100%. Of course, persistence is important. And you won’t get what you don’t ask for (although…if you have followed me for any length of time, you will know I am very against having to ask for the sale). But you also have to ensure that your prospects actually want what you are selling. And they want it for their reasons and their motivations. They are driven to pursue your production option(s). They must go 10, 40, 60% of the way to you. The Pitfall of Chasing Your Prospect Just like courtship and relationships – if you find yourself chasing and one-sided-pursing the other person then it means you want it more than they do. It also means they own you. You are essentially begging them for the relationship – convincing, manipulating, begging, bribing, persuading your way forward. Which means they consciously and/or subconsciously know that they are in control. Because if they say no, you will keep pursuing and offering solutions. In sales – that looks like a salesperson who is calling, emailing, stalking a prospect – making offers, offering discounts and trials, and trying to find any way to make deal work. They are going 90-100% of the way for the prospect, not requiring them to go anywhere towards the agreement. This will end terribly. If they do decide to buy – taking the discount, free trial, taking the sale bait – they will not be happy (since they weren’t bought in for their reasons), they will look for reasons confirming why they didn’t really want to buy anyway, and they will know that they own you. Your company will have to convince them on a regular basis to stay in the relationship. The Right Balance for Customer Ownership You fundamentally need that prospective customer to come to you. Not 100% where you are just an Order Taker. But potentially 51% of the way – so they want it more than you. The more you can get them across that 50/50 threshold, the more they will be a satisfied customer. But remember – at 51/49 – they still need persuading, they still need to understand the value of your product for where they ultimately want to be in their life/business, and they still need your support. They lean in the right amount, you lean in the right amount = sales magic!
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