[551] When a Sales Leader Runs Customer Operations, with Joseph DiNatale Jr. from Breezeline
When a Sales Leader Runs Customer Operations, with Joseph DiNatale Jr. from Breezeline
Show Notes
How do you manage to lead a department that is new to you? Why is it important to be open to coaching?
In this episode, Joe DiNatale from Breezeline and I talk about his experience in running customer operations with his background in sales leadership.
Learn more from him in this episode, take some notes, and apply them to your organization.
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Joe's Bio
Senior sales and contact center leader with extensive experience across operations, strategy, and customer experience in B2C and B2B settings. Eight plus years of Telecommunication industry experience including my current role as Director of Customer Operations for Breeze line. In this role, my team and I are responsible for a 700-person internal and external Customer Care and Advanced Services Group organization that delivers operational excellence and a high-quality customer experience to customers across 13 states.
Joe's Links
https://www.linkedin.com/in/josephwdinatalejr/
https://www.breezeline.com/
Phone: (239) 206-1919 | Email: info@sellingeffectiveness.com
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