CUTTER CONSULTING GROUP

E39a: Behavior Week: Mindfulness with Rob Howze

December 28, 2023


What strategies do you use to align your strengths with your life's purpose?

In this special guest episode, Rob Howze brings his amazing energy, stage presence, and passion for helping people to The Sales Experience Podcast.


Rob has a big mission in life, and he and I talk about:

  • Mindfulness
  • Shifting perspectives
  • His four keys for unlocking your purpose
  • Your responsibility as a salesperson
  • Gratitude
  • His Fulfillment Formula
  • And lots more…

Rob’s Info:

Rob’s mission is to create inspiring videos and music that empower people to live healthier more prosperous lives.

Website: www.RobHowzeSpeaks.com 

LinkedIn: https://www.linkedin.com/in/robhowze/

You can also Google ‘Rob Howze’ – he owns the first page of results!

  • Show Transcript

    Jason: Welcome to the sales experience podcast and welcome to another special guest episode. Today I have with me, a man who is making it his mission to get 1 billion people doing and not just being. His name is Rob Howze and I’m going to put all of his info in the show notes on the Cutter Consulting Group website. He’s got such a great stage presence, you can tell from everything that he’s doing that he’s literally in the zone and doing what he’s really meant to be doing with his life at this point. Rob, welcome to the Sales Experience Podcast.


    Rob: Jason, thanks for having me, brother. Thank you.


    Jason: And I’m so glad that you’re here. For everyone listening, make sure to check out his videos, his messages online. To me, and I’ve seen a lot of stuff in my life. And I know that Rob, you’re the same way, which is why your message is the way it is, is that what you’re putting out there is motivating in the right ways. Not that there’s a right and wrong or good or bad, but your focus is on helping empower people to live healthier, more prosperous lives. It’s not about showing you in front of fancy cars or private jets, not that anything’s wrong with that. But it’s really about getting to the roots of things to help people be healthier, happier and live what they’re doing. And I’m excited to have you on the show because this is the tail end of two weeks talking about behaviors, strengths of each group, different people and how they interact with each other and relationships, which all starts with self awareness, which you know, I know that you’re big on. So, let’s talk about self awareness first, and what that means to you.


    Rob: Oh, man, self awareness, you know, we are in the mindfulness era man. This perfect. Like this is the self awareness era [??? 1:42] civilization, this era is– this is the one and it’s cool. The reason it’s cool is because people– What mindfulness means is that you’re aware of what you’re doing and you’re just, you’re mindful of whatever it is good or bad, you’re just aware of it, right. I look at awareness like a flashlight in your brain. So, think of your mind and if you think about how that person cuts you off yesterday, you put your mind there, the flashlight goes there, that’s what you’re aware of. You know, whatever you put your attention on, that’s your awareness. Now, actually taking control of that flashlight, that’s mindfulness. So, now you are putting your awareness where you desire and that is true awareness. So, awareness is happening whether you know it or not, but true awareness, which comes through mindfulness is when you control the awareness. You know what I me?


    Jason: Yeah. So I think it’s interesting. And I’m going to take the approach that people listening might not understand what mindfulness is. Because I know when I hear it, and I’m mostly aware with it, but you know, I’m definitely not pro level anyway. When I hear mindfulness, I think of meditating, and woo-woo, hippie type stuff. And you know, that kind of thing. So, when you’re referencing mindfulness and awareness, what does that mean to you and how do you get there?


    Rob: So for me, it means being exactly what it sounds like, being mindful what I’m doing. That’s it. You can get woo-woo, you can get deep body, you can go to the top of the Himalayan mountains, you can do all that, or you can just sit on the street and just be aware what the heck you’re doing. You know, what I’m saying, just stop for a second and become aware, like are you paying attention to it? And so that’s what mindfulness is, just being mindful of what the heck is happening in your life, in your relationships, at your job. You’d be amazed how many folks get fired from their jobs, and they’re surprised, like, what’s going on? Well, if you were aware of last three weeks, you may have noticed that you were late every other day, you know what I mean? So it’s just the small things.


    Jason: Well, it’s interesting too because I’ve seen that and you know, been in business for so long had so many employees who have come and gone some, like you’re talking about there which aren’t even paying attention or mindful of what they’re doing. And then the expectations and consequences in their lives from being late or just not performing well, let’s say in a sales role. But then they’re surprised, they cannot imagine that, you know, anything is going to happen when they’re not being effective, or giving everything they’ve got, or even in the right place for them. You know, for me, I think a lot of the, you know, let’s say being late or not effective in sales could also be because it’s a square peg in a round hole. And they’re just not in alignment with where they really want to be or what they feel like they could be doing with their life.


    Rob: Right. Right. Yeah, very true.


    Jason: So, when you hit your journey, and you got into this, like was it something that triggered in you and you felt your strengths all come together, was it gradual? Because I’m thinking about in terms of the people listening, especially this is sales related podcast, but this is a special episode just in general for life, and self awareness. But you know, a lot of it is identifying those strengths. And when that moment either hits you, or the kind of path that leads you to where you are now, without really getting into full interview mode, where you tell us about your full childhood. Like when was that when the strengths started coming to you or you realize like, hey, man, I got this message in me and I got to go this route or you know, this is what I should be doing?


    Rob: Well, you know, I studied a lot over the last 20 years, everything from psychology, neuroscience, Personal Training. I became a pastor 10 years, traveled, build some nonprofit, started some Youth Empowerment initiatives. And like over the last 20 years, mind, body and spirit, soul related industries and so naturally, I began to get stronger in those areas. And just recently in the last few years, I realized how important it was to be holistically healthy, mentally, physically, and you don’t have to say spiritually if you don’t want you to, you can say soulfully, but your mind body. And when you say soulful, that means like your air, your oxygen, the atmosphere around you like life. You have to identify that, I don’t care if you don’t believe anything, believe in what you’re walking in, right. So, those three areas, once you get them, you’re good. So I really became just passionate about sharing that because once I became healthy in those areas, my life, it didn’t tenfold, it 100 fold, 200 fold, 500 fold. I mean, my relationship with my wife transformed, relationship with my teenage son transform, and that’s a miracle. That’s Jesus Christ walking on water what happened in that situation because it was going bad. I had no idea what was happening. But I began to go through this process of daily self reflection course correction with humility, is being mindful what I was doing, and it allow me just to, you know, course correct, and shorten my learning curve on certain things. But let me go back a little bit because I hate going on right rabbit trails and going away from the question that you asked.


    Jason: No, let’s go.


    Rob: But what was the original question, though?


    Jason: You know, it’s about the strengths and, you know, when you felt that happening, or how you identified those strengths coming on and where really the right place for you was.


    Rob: Thank you for telling me that. So, after all those years of doing those – things, and now realizing how it’s working in my life, you know, I wrote a book called The Purpose Search. Because I figured, you know, I was looking at 80% of folks going to jobs that they hate. I was like why would they do that? Why would somebody to do that and why does the majority of people do that? Because they haven’t found their purpose. They haven’t found it. Well, I found mine. So, how did you do it? So I literally like a social scientist, just kind of re-engineered how I did it and I came up with this process [??? 7:49] four keys that unlock your purpose, and this will work for anybody. You have to identify these four things, is your gifts, the talents, your resources and your passion. I’m not going to go into detail, but those four things align, puts you on the path to understanding what your purpose is. And a shortcut, even shortcut to someone’s purpose, meaning, if you’re like, what the heck, I don’t know what I’m sent here for. If you are really out in the desert with no water, do this, think of the thing that makes you happy. What is something that you could do that makes you tremendously happy? Think about that. What is it? What is that thing? And then once you identify what that is, then ask yourself, how can you make other people happy with it or how can you serve other people with it? That’s a very quick shortcut too because number one, if you find something that makes you happy, then you’re going to change, your perception is going to change. Certain chemicals get released in your body to support more of that same thinking. And if you find that thing that makes you happy, and you serve others with it, well, my friend, that’s how humanity evolves fast. So, I had to talk about that man, you know, I had to talk about that.


    Jason: Well, I think that’s amazing because I know in my life, I have met many people who are connected with that purpose, either, you know, big capital P life purpose, like, here’s what you gotta do. But you know, life is fluid and evolves and changes so there’s really, you know, in my opinion, it’s about the purpose of where you’re at now. Because, you know, at 40, your purpose might be one thing at 60, your purpose might be another. You know, a lot of people get hung up on the Well, what’s the whole point of my life and what’s my purpose and what should I be doing with the next 60 years? Like, don’t even worry about that because, you know, deal with this moment and this time period, this season of your life right now because that’s important. And [??? 9:43] said, those four steps, but just focus on now. A lot of people get too caught up in the, you know, the question I can’t stand which is, “Where do you see yourself in five years?” Like I have no idea, I just know where I feel is best for me to be right now. And I think that’s the key and when I’ve met those people, there’s an energy that comes from them, and an ease that comes from them where they know. And not that life is easy when you know, your purpose and this is, you know, we could go the religious route of biblical teachings and non religious routes. But you know, when you know, your purpose, that doesn’t mean life is easy and problem free, it just means that you’re on the right path and that your energy is flowing in the right ways, and I think that’s the key.


    Rob: Yeah, that’s the key man. That is key, energy flowing in the right ways, that will be like the bullet take away because that is the foundation of it, man.


    Jason: Well, and I think, when you know, and talking about this in terms of a sales career, and salespeople, you know, if you’re in the zone and you have awareness of who you are, your talents, your gifts, your strengths, the purpose they should be doing, and how you can serve others with, you know, the act of selling let’s say, for example. And helping people, you know, depending on what product or service you sell, and how that can impact other people and doing it for the right reasons. So wanting to help people who should or need whatever you have versus forcing it or trying to manipulate everyone possible. When you do that, you’re actually serving through that. And when you get into that place, sales is easier and the resistance to sale. And also the feeling of rejection is much different because you know, it’s not about you because you’re moving in the right direction. It’s about what [??? 11:29] is going through, right.


    Rob: That’s very, very interesting right there. The feeling of rejection, that is really interesting. That’s the one thing that destroyed you know, a huge portion of my sales life [Really?] that I [??? 11:40]– Yeah. I’ve always been a good deliver, but when it come– for me, what it was when it came down to actually selling, I always felt as if it felt sneaky. It’s such a weird thing and I heard– I’ve been studying, I’ve been studying Brian Tracy, I’ve been studying Jim Rohn, I’ve been studying Grant Cardone. I’ve been studying some of the greatest sales masters, but if what you just said, you have to go through the process from a personal perspective. And it’s not just you and a product, you now have a responsibility to deliver this value to this person because it can impact them, it changes. It changes it. When you say it that way and think it that way, then you go from feeling sneaky to feeling okay, now you’re serving. So yes, if they say no, that’s perfectly fine. It wasn’t about you trying to get that sale, you know?


    Jason: Yeah. Well, you know, I did an episode on this a few weeks ago on the podcast. And I think it’s very interesting to look at and you know, we’re talking about self awareness and our strengths and our gifts and so it ties in well. But it’s, you know, the statement of it’s not personal, its business, which you can take two different ways, right. So it’s not personal, its business. If the other person doesn’t buy, it’s possible that there’s something in their life. Like everyone had something in their life, and so there’s something that is going on that made them not want to buy. The flip side of that is maybe the salesperson is not that good so they missed the opportunity. But you know, on the flip, flip side of that, like it’s not personal, its business, you actually want to make it personal, to try to help that person and serve them, but just not take it personal if they don’t move forward, right. And I’m sure that’s the same thing you feel all the time and deal with because you’re focused on motivating and helping people live healthier and more prosperous lives. and you want that for them, and you’re trying to serve them. And some people are rejecting it or not saying no or not jumping on this exciting, you know, movement that you’re [??? 13:40]. And it’s tough to, you know, not take that personal and understand that they’re in a different place, just keep moving, right.


    Rob: Yeah. That’s very good, man. That’s good. Yeah.


    Jason: So, how about on the sales side? You said when you were in sales, you were struggling with the rejection part and hearing no, but were you able to change that or how did you affect that in your mind? How did you make a shift?


    Rob: You know, the shift happened when I– So, I made a shift in 2018, it’s like I came out of a cocoon. You know, it was a new metamorphosis of development for the last 47 years, you know, and I’ve been doing since 33, I’ve been really developing fast. But 2018 was the year– Tell me the question again.


    Jason: When you were doing sales, and you were struggling with rejection, and you’re feeling like it was being sneaky and you know, everything you were studying, how did you make that shift? How did you get away from feeling like sales is a, you know, thing that you’re trying to do to somebody else versus something you’re doing for somebody else?


    Rob: So, 2018 when I really became my true authentic self, when I stopped caring about what other people thought, really, I really did, like I just stopped. It was really interesting. It allowed me to become more of myself. I wasn’t ever selling well because I was never really myself. I was trying to be the thing that I thought I needed to be to sell the thing I had to sell. And that is a robotic process the way I just said it. But if I’m just me, and I got something for you, what’s up? [??? 15:24] It’s that simple.


    Jason: And it is that simple and I feel like I’ve spent so many years training sales teams and groups of people and individuals on that myself, where it’s just be you, right. And that’s kind of the focus of the podcast and my message out there in general is, is don’t worry about what you think you should be like. Don’t worry about what you know, you think a salesperson should do and say because most of the time, A, that’s not really what the world actually wants. Because that’s not really a good version of sales and some of it is why sales has such a bad reputation and connotation in the world and why prospects are afraid of salespeople and what they’re going to do to manipulate. And then on the other side is, if that’s not you, don’t try to be something you’re not. You can only pretend an act so well, at the end of the day, you’re going to run out of steam and it’s not going to work long term as a professional. The better thing is to do is figure out who you are and your strengths and then go all in on that and just be you. Like for me, I’ll tell you like my sales style doesn’t necessarily work. It kind of breaks most of the rules, but it works really well for me because it’s who I am. And when I’m in the zone of caring about the other person and wanting to help them like, you know, I may break all the classic sales rule, but I’m still going to get it done. Because it’s me talking to you and this is real, this is real, this is as real as it’s going to get it.


    Rob: That’s it.


    Jason: That’s it. So let’s talk about you know, whether it’s a anything else, impacting the world in unique ways that no one else can do. You know, what’s your message on that or how do you see– like what takeaway for people listening to this as far as like, you know, obviously, there’s online. It looks like everyone’s doing the same thing, everyone’s lives are perfect, right? Everybody, everyone’s on vacation in Hawaii. Like if you look on social media, and you know, you don’t necessarily want to be unique or different because you know, people might make fun of you. But what about the fact that everyone is special and has this unique ability and talent? Like, what do you focus on with that with people?


    Rob: You know, so there is only one you, there’s only one you. So, there’s never been anyone like you ever on the planet. And as long as time will exist, they’ll never ever be anyone like you. So, you are unique and there’s this thing, you know, there’s a, I think it’s one in 400 trillion chance [??? 17:59] Gary Vee was talking about and I did some research, and it’s pretty accurate, pretty accurate. But the point behind that is, being yourself is important because the world needs you, the world needs you. And you can be the second best somebody else or the best you ever. And so you know, it’s– And so how do you do that? That’s the question. So, I know I need to be myself, I heard that, it sounds good, but how do I do it? And I had this thing called the fulfillment formula. And not it’s mine, because I didn’t make [??? 18:37], but it worked. And so I documented how it happened. And the fulfillment formula is three ingredients; it’s self reflection, course correction, and humility. And these three ingredients make up the fulfillment formula. And the reason we call it the fulfillment formula is because you will be fulfilled in any area that you’re looking to be fulfilled in; sports, relationships, business using these ingredients that make up this formula. And this is what this is how it works. So self reflection, think about every day, take a look at yourself, how you’re showing up in the world, and your relationships, your thoughts. Like actually look back to the word mindful is really being mindful, right. So, you’re self reflecting. Course correction is then making the adjustments necessary. Meaning adjustments are necessary. And it’s okay, we have to make them. I mean, I think a rocket when it leaves Earth and goes to the moon, it’s all course like 98% of the time, but it gets there through course correction. So it’s a process that you have to do. So, self reflection, course correction and of course, humility needs to be the driver because you can self reflect and course correct all day but you know, you got the wrong perspective, in psychology, you’ll still wind up in the wrong area. So, doing these three things; self reflecting every day, taking a look at your life, looking at your relationships, making the adjustments about deliberately, intentionally being humble and walk with integrity, this will give you a better self image. You’ll begin to love yourself and you won’t want to be anybody else, you will naturally, organically become you. And this is real, it’s happening all over the world. And thanks to the internet, it’s happening fast.


    Jason: Well, I think that’s an amazing formula, and any of that combination with the self reflection, the course correction, and then the humility part where, you know, not letting the ego get in the way or whatever might be pushing you to try to be someone else or defend yourself if it’s not really the authentic you. And I think that’s really that key, I think that perfectly– that should be the key to helping people really take on who they are and not worry about what others are doing. You know, I see this a lot let’s say, you know, obviously, we’re talking about sales and sales experiences where, you know, you see a lot of sales people sitting in an office and trying to be like somebody else, or, you know, trying to keep up with somebody else and instead of just doing what they do do themselves. Be who you are and focus on that, and what you can do for others in your own way. You know, and I think the other thing that’s interesting, too, that you mentioned, kind of in passing is that it took you 40 years to get where you’re at. I know I’m in my 40s and I think there’s a lot of people who put pressure on themselves, like we kind of talked about earlier on, which is what is my purpose and where am I going to be? And you know, just understanding that life is also a journey. If you’re 25, you may not know what your purpose is, and where you want to go. And you can do some steps in mindfulness, but it will, a long life ahead but it’s going to take you on many different paths that, you know, will open doors up and experiences to you. So, you know, one of the things, you know, don’t rush into it and be like, oh, man, I need to know my purpose today. It’s like, you know, just sometimes you got to live some life and sometimes life has to do some things to you first, and then you kind of realize. And I think that’s also true for comparison, where people say, oh, you know, I see Rob, his videos, he’s on stage, he’s motivating, he’s inspirational, like I don’t have a message, I don’t feel like I’m that. A, don’t try to be like anyone else and B, you know, when your messages ready, you’ll have it and then it’ll be what you want to share.


    Rob: That’s it. Man, that is it. Put that in a book and [??? 22:27]


    Jason: We’ll do part two of the book. Well, Rob, thanks for being on here. I appreciate you and what you’re bringing to the world and the focus. And I think that’s really what it needs. I mean, you know, my kind of area of laser focus is on sales people and changing that landscape to improve the whole sales experience. And I appreciate your approach to getting people just mentally mindset well and, you know, in the right zone for them being happy. , I appreciate everything that you’re doing online, and thanks for being on here and sharing as well.


    Rob: Thanks, man. This is an authentic, cool conversation. I like your approach too. I like your approach to an important topic. You know, talking about sales, like you said, you know, when people think about sales you think about, you know, the vacuum cleaner and knocking on the door, you know what I mean. Selling the knives, [??? 23:01] you know. But shifting your perspective, shifts your performance, so it’s all about perspective, man. So, I appreciate you helping to shift that.


    Jason: I’m glad. You know, I’m going to put in all of the links and everything in the show notes. But for everyone listening in case they don’t make it to the website, where is the best place for people to find you and your message online like the best one or two places?


    Rob: So my website Rob Howze Speaks, right, RobHowzeSpeaks.com. But probably the best one, I am the number one Rob Howze on Google, man, did you know that? I did it, I did it.


    Jason: I’m jealous. I got a long way to go before I’m the number one Jason Cutter. There’s a whole bunch out there [??? 24:08] I’m like fourth.


    Rob: Yeah, man. Thanks for that interesting name. Although, so yeah, that’s the best pace man, Google.


    Jason: I do have the number one place of CutterConsultingGroup.com, so I did buy that a long, long time ago.


    Rob: Oh, that’s good.


    Jason: I’ve been sitting on that one for a long time. But yeah, on Google–


    Rob: Jason Cutter somewhere else is like man, I miss it.


    Jason: Damn it. Yep. So and just for everyone listening, it’s Rob Howze, H-O-W-Z-E. And so Google, sounds like best thing, Google Rob Howze and there you are, number one, number one motivation guy in the world, number one on Google. So there you go.


    Rob: All right, man. Love it.


    Jason: That’s it. All right. Well, that’s another special guest episode of The Sales Experience podcast. Make sure to check out the CutterConsultingGroup.com website for this episode, show notes, Rob’s links as well as the transcript once that’s available for the episode. You’re also going to find the show on LinkedIn if you’re over there. And then always chat with me through the website or through LinkedIn if you want to talk about behaviors, your goals, sales, career, motivation stuff. If you want to connect with Rob, let me know I can introduce you as well if you’re having trouble finding him. And until next time, always remember that everything in life is sales and people will remember the experience you gave them.


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The Numbers Game Mentality is a Losing Strategy Sales is no longer a “numbers game.” You cannot succeed, long term, by focusing on volume of activity. Making a million dials, sending a million emails, knocking on a million doors (the first two are way easier than that last one) is a scorched earth strategy that will sink your business. You can’t out-dial a bad sales process. It will lead to even more bad online reviews. You can’t out-email a terrible sales funnel process that requires people to jump through poorly planned hoops. You can’t out-knock your way past slimy tactics and bad products/services. The Danger of the "Every No Gets Me Closer to a Yes" Mindset The whole “every no gets me one step closer to a yes” mentally is dangerous. That mindset and strategy assumes that it’s a numbers game. That the only thing that matters is finding the right person who will buy from you. Potentially, no matter what you even say – they are just ready to buy. Not only will this destroy any online reputation you have it will also wreak havoc on your team. It is the fastest and best way to burn out your team. It will lead to a revolving door or hiring, training, and quitting as people realize how unfun the game is you have built and how hard it is to be successful. It will also feel like a mismatch – very few people (and hopefully even less over time) are long-term excited about the business model of calling 500 people a day in hopes of making a few sales. If It’s Not a Numbers Game, Then What Is It? It’s quality over quantity. [Now…note – it does take a certain quantity of activity to fill a sales pipeline. So I am not saying that your sales team can just sit and wait for people to fall into their pipeline with money in hand.] It’s about the Sales Experience. It’s about your team ensuring that they are providing the right and best experience for that potential customer – in a way that sets them up to get into the buying mood and mode. All that matters is the Sales Experience. How can you support your team in terms of the quantity of activity to fill a pipeline, and then the quality of interaction that leads to sales? What Does an Ideal Sales Experience Look Like? What does that look like – the ideal Sales Experience? It’s when your team understands that the potential customer they are speaking with only cares about themselves. They don’t care about the salesperson, your company or the product. They are only focused on themselves. It’s when the Discovery/Empathy portion of the conversation is the most important part. Does your team realize that everything after Discovery – when done right – is just a presentation of the solution? It’s the fact that when you combine the parts of the Authentic Persuasion Pathway (Rapport + Empathy + Trust + Hope + Urgency) that the assumptive close is all you need. If your team is having to ask for the sale they are doing sales wrong. And don’t confuse earning the right to close with asking for the sale. The Sales Leader’s Role in Creating a World-Class Sales Experience Your job as a sales leader is to ensure your team understands that the only thing – above all else – is the sales experience they provide to each potential customer. That customer knows that they have the power and the feeling of unlimited choice. Which means they will decide who to give their money to based on the experience they have with buying from a company. How can you shift your team away from the numbers game mentality to actually providing a world class sales experience to each and every person they speak with?
By Jason Cutter February 17, 2025
The Abundance of Options Today we all have lots of options. While writing this I could speak into my phone and order whatever I want. I can get food delivered before I finish writing this article. I could get a TV delivered to my door before I wake up tomorrow. When someone wants to buy something, they are armed with as much information as they want to access. They can research, read reviews, and watch videos about a product or company. The Shift in Power to the Buyer Because of this, the power balance of sales has shifted away from the salesperson and company to the buyer. Knowledge is power – and they now have all the knowledge they want. With knowing that they have ultimate choice of what to buy (internet and globalization has led to the ability to order anything you want from anywhere…so you are no longer limited to the stores you can drive to and what they have on hand), it means that everything is a commodity in their minds. Nothing is unique or special. Everything is interchangeable. Does the Sales Experience Even Matter? So, this means the sales experience doesn’t matter anymore. There is no reason to put effort into the sales process, the conversations with potential customers. No value in spending time trying to ‘help’ people – since they just view products, salespeople, and companies as interchangeable. You are not special, so there is no benefit in caring. They will walk into your store, and they will decide what they want. They fill out your online for, and they decide if they answer when you call and how the call will go. They walk up to your event/booth, and they decide how the interaction will go and if they want to listen to your elevator pitch. They will let you know if they are interested in moving forward. They will let you know how they want to buy. So, like I said above, there is no real value anymore in the sales experience. Or could it actually be valuable? Is it possible that all that matters IS the sales experience? If people feel they have ultimate information and control of the buying process, how do they decide on what to buy and who to buy from? When I search on Amazon for a product type I have never purchased before, how do I pick? When I want to go shopping for garden supplies for the house, how do I pick where to go? When I need to buy a new fridge, who will I hand my money over to? The cheapest place with terrible service? The place with reasonable prices and great service? The Sales Experience Shapes the Decision I choose based on the sales experience that I will receive. With everything else being equal, I (and I believe most people) will select the place to shop at or the products to buy online based on the experience I receive. To me all that matters is the experience. While I am trying to buy something. Once I receive it – ensure it does what I need it to do. With the feeling of unlimited choices, it can actually be harder now to buy something that in the past. People get into analysis paralysis more often. Which means that for consumers to buy something new they need help. They need a professional salesperson. They need a sales experience that matches their expectations. They want a guide who will help them make the right decision for them, with an experience that goes above and beyond what more people receive any more when they walk into a store, call a company’s toll-free number, or visit a website and have to fill out a form. If you want to succeed in sales – the only thing that matters is the sales experience you provide.
By Jason Cutter February 13, 2025
The Balance of Effort in Sales The blogs this week have been about the other person going most of the way. Whether it’s a prospective customer and your salesperson, where the salesperson truly can’t want the deal or make most of it happen for that customer to truly be successful. On the path for that prospect to becoming a customer, they should go at least 51/49. Whether it’s your team and their manager, the manager can’t want the team to succeed more than the team actually wants it for themselves. It’s not scalable for the coach (manager) to run on the field every play to win the game for the salespeople. What about sales ops processes and systems? What about the tools available to the sales team and the ones that are classified as sales enablement? In a reversal of philosophy, I believe the sales ops processes should go 90, the team should only have to go 10. Why Do We Need Salespeople? Let’s start where it matters – what is the point of having salespeople? I know many owners question the need and desire to have salespeople. They are hard to manage, tough to deal with, always want more money (potentially for doing less work and closing less deals), and are very resistant to change. Of course, that is a generalization. Of course, there are salespeople who don’t check those boxes. However, having worked with a lot of teams in a lot of industries, that generalization isn’t completely wrong or unfair. So if there is even a small part of that which is accurate, why would we even mess with the messiness of having salespeople? Of needing to employ and manage humans? The Human Element in Sales We need them. That’s why. Even in 2025, AI and technology has not successfully replicated the requirements of sales – which is about helping a human (prospect/customer) make the right decision and move outside of their comfort zone to buy something new. It still takes your human (salesperson) to persuade that other human. It’s why I say all the time that its not B2B, B2C, Retail, SaaS, etc. – it’s H2H. Sure, people can buy something online or even in a store without speaking to someone. But if it’s a considered purchase where there are options and decisions to be considered – it still takes a human being involved. That means ultimately your human (salesperson) has one job, and one job only – persuade the right prospective humans to buy. Minimizing Distractions for Salespeople Everything outside of that mission, task, focus is a distraction that takes away from their highest and best use. Imagine if we had a surgeon who had to prep the room, prep the patient, schedule the surgery and meetings, and do all the parts of the surgery themselves. Nope – they show up for the surgery and do what they do best. Then they take off their gown, gloves, and walk away to get cleaned up and move on to the next thing. Your goal as a sales ops leader is to support the team with systems and processes that allow them to focus on the one thing you need them for. The human part. It would be amazing if they could show up, talk to people, and make sales happen. Of course, there is more that they (and any professional) need to do before, during, and after the sales conversation. But your goal is to minimize all that. Every hour that your salespeople aren’t selling or doing sales-related activities, they aren’t moving revenue forward. The Ultimate Goal of Sales Ops What processes can you put in place that go 90 percent of the way, where the salesperson can do the last 10 percent? An example would be building an email campaign that runs automatically, and when the right people reply, the salesperson gets involved in getting that person from email to phone call. Another example would be your CRM serving up people for the salesperson to call – leads or anyone in the sales pipeline flow – with all the backstory, research, data, intel needed for them to review it then take action. What can you put into place that takes away as much distraction and effort from your sales team such that they can focus on the one thing you need to focus on – other humans?
By Jason Cutter February 12, 2025
The Danger of Doing Too Much as a Sales Leader Alright – so maybe they don’t need to go 90. In true servant leadership mode, you would go way more than 10% of the way to your team. But you have to be careful, as a sales leader. The inclination might be to do it all for them. To help them close their sales. To make excuses for them to your leadership as to why they aren’t closing more sales. Especially considering the very high likelihood that you are a sales manager because you were a great salesperson in the role that you are now managing. And there is a slight chance that you are a player-coach…so you are leading and selling. This can make it really tough not to want to run out on the field to win the game each time. But that doesn’t scale. That doesn’t lead to increased results. You can only sell so much as one person. Creating a Culture of Ownership So, you need to have people on your team that are coming to you. What does that look like? The pinnacle is a salesperson who doesn’t close a deal, comes to you right away and asks for feedback. They want some critiques as to where they could have done things better, different that would have led to the desired result – a closed sale. That takes a healthy level of ego by a professional who has the ultimate growth mindset. They know there are always ways to improve. They want to improve. And they are willing to risk their ego (and the internal, protective, primal part of our brain that doesn’t want to risk our place in the tribe) by asking for feedback that could be negative. Whenever you can, encourage that type of response. Ensure that the team knows that the team itself, and you as their leader, is a safe space – where the goal is to improve, grow, win and that everything done to support each other is done in that mode. They truly have to feel safe to share their mistakes and to get support in learning how to do more, better. Feedback That Drives Growth Part of this takes team and individual meetings that are actually filled with positive support. That doesn’t mean it’s always positive, motivational fluff. It’s not even about the shallow strategy of the feedback sandwich. Its about being real, honest, and empathetic – meaning “I see you are here, I know you want to be there, I will help you get there – even if its hard and it means saying hard things.” It should never feel mean or abusive or like an attack. But you can give some really direct feedback that will sting that ego I mentioned, but the person will know the intent behind it. The second part is hiring this type of person. Hiring people for the team that wants to win, grow, succeed. And they know that you don’t get better by being coddled, sheltered, or protected. You want people who don’t like the thought of perpetually living safely in their comfort zone. And they are excited about the opportunity to be a part of a team that pushes everyone, empathetically, outside of their comfort zone. Are You Leading or Just Managing? If you find yourself as a leader having to push your team, or going to them most of the time, or most of the way mentally – then they see you as a manager not a leader. They see you as someone who manages them, pushes them, and wants them to do things they don’t want to do. I have written some blogs here that go into what your role should be – as a leader, not a manager. Pulling people along with you, inspiring people, and supporting yourself with a team of people who want to win. Not just those that want to show up, do as little as they can and hopefully go unnoticed (yet – complain about not making enough money and how the comp plan isn’t fair, or the leads are bad, or their schedule means they can’t be successful.) Make sure your team knows that they need to come to you – at least 51/49. They should be asking for help, guidance, training, feedback, and support more than you are having to push it down onto them.
By Jason Cutter February 3, 2025
If you have seen the movie Hitch, then you know the scene. Will Smith’s character (Hitch) is trying to coach Kevin James’ character (Albert) on how to finish out his upcoming first date. He is giving him pointers, one being that if his date fumbles with her keys at the door, it could mean she wants a kiss. So Hitch wants to see if Albert knows what to do – for a good night kiss. Hitch gives him the advice “you go 90 percent, and then wait for her to go 10%” which Albert then asks “wait for how long?” Hitch: “as long as it takes.” Albert leads in, Hitch is holding back to see if Albert will wait, and then Albert goes all the way and gives him a kiss. Hitch gets upset, and says “You go 90, I go 10 – you don’t go the whole 100%.” The Sales Analogy Kissing our prospective customers is not acceptable (just ask HR!). But the concept is the same. You don’t want to ever make 100% of the effort for your prospective customers. You don’t want to be the one who is doing all the work. Fundamentally, it is not good practice to want the deal more than the other person. When you go your 90, you need to wait – as long as it takes – for the prospect to go to their 10. And I would say that you want to go somewhere between 10-49, in reality. How Successful Sales Professionals Balance Effort Successful sales professionals know how far they have to go to meet the prospect where they are, while also knowing how much effort the prospect needs to put in to show they are committed. Where most salespeople get in trouble is they get desperate. They want the sale (kiss) more than the other person and they go the full 100%. Of course, persistence is important. And you won’t get what you don’t ask for (although…if you have followed me for any length of time, you will know I am very against having to ask for the sale). But you also have to ensure that your prospects actually want what you are selling. And they want it for their reasons and their motivations. They are driven to pursue your production option(s). They must go 10, 40, 60% of the way to you. The Pitfall of Chasing Your Prospect Just like courtship and relationships – if you find yourself chasing and one-sided-pursing the other person then it means you want it more than they do. It also means they own you. You are essentially begging them for the relationship – convincing, manipulating, begging, bribing, persuading your way forward. Which means they consciously and/or subconsciously know that they are in control. Because if they say no, you will keep pursuing and offering solutions. In sales – that looks like a salesperson who is calling, emailing, stalking a prospect – making offers, offering discounts and trials, and trying to find any way to make deal work. They are going 90-100% of the way for the prospect, not requiring them to go anywhere towards the agreement. This will end terribly. If they do decide to buy – taking the discount, free trial, taking the sale bait – they will not be happy (since they weren’t bought in for their reasons), they will look for reasons confirming why they didn’t really want to buy anyway, and they will know that they own you. Your company will have to convince them on a regular basis to stay in the relationship. The Right Balance for Customer Ownership You fundamentally need that prospective customer to come to you. Not 100% where you are just an Order Taker. But potentially 51% of the way – so they want it more than you. The more you can get them across that 50/50 threshold, the more they will be a satisfied customer. But remember – at 51/49 – they still need persuading, they still need to understand the value of your product for where they ultimately want to be in their life/business, and they still need your support. They lean in the right amount, you lean in the right amount = sales magic!
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